With the VOIP industry playing a significant role in supporting remote working worldwide, it’s worth mentioning that VOIP communication is used by nearly a third of all US businesses. It contributes to 40% savings on local calls. The market recorded significant growth during the pandemic, and the global VOIP market revenue is projected to reach $195.5 billion by 2024.
If you want a powerful communication tool, VOIP is a smart option for businesses with distributed and remote teams. Read on to learn the fundamentals and find your new partner for business phone systems in Arizona.
On-Line in a New Way
We are used to multiple applications carrying our likeness and voice on the back of internet protocols (VoIP). It can still stretch the imagination to think that traditional earpieces and call center hardware are also increasingly powered that way.
Whether the business itself hosts the service or it’s done by a third-party provider (hosted VoIP or cloud-based systems) off-site, the benefits are obvious and significant. As the bottom line is always a primary concern, cost-savings of over 50%, especially for businesses that work and communicate internationally, are a big deal. There is a similar jump in quality, reliability, and the sheer quantity of services on offer.
The Perks of VOIPs
Scalability was a thorny issue with the old technology, as growth frequently necessitated purchasing ever-more expensive routing hardware and training, management, and maintenance of a growing support staff. With VoIP, both expansion and downsizing are as easy as switching between “pay-as-you-grow” models. Providers commonly offer transparent per-user monthly fees without the small print, making budgeting easy and transparent.
Overall, the well-documented cost-savings alongside leaps-and-bounds upgrades in flexibility, efficiency, and service make a strong argument. So, should you go for it?
Should You Make the Leap?
This is an increasingly tricky question. There are no hurdles to switching to business phone systems, neither in terms of company size (employees or budget), its Work From Home (WFH) policy, nor technical considerations. Any fledgling startup can enjoy state-of-the-art features with very little hardware investment and technical expertise in areas with solid internet connectivity. The VOIP sign-up rate is highest in small businesses with 5 or fewer employees.
Ironically, the key problem is often disposing of the old equipment and overcoming the limitations imposed on the business structure and internal communication channels.
Tips for Making the Transition
For a smoother transition, switching only a portion of your lines to a VoIP system routing at first — say, two phone numbers — is often advisable. Once the initial learning curve is overcome and any hiccups are ironed out, you can implement various new routing, call waiting, and call forwarding rules. This period will also allow you to judge in practice the quality of the internet coverage in your area, which is a make-or-break condition.
If all goes well, you can add the rest of your company’s telecommunications to the system as users learn from each other and share best practices and key lessons. Then you can add further features such as conference calling, toll-free numbers, and email integration, alongside support for legacy services such as fax and SMS.
Your Partner for Business Phone Systems Arizona
Find a company that offers integration across the full spectrum of services. At Voltar, our staff design detailed plans from the ground up and implement them across every phase, from cabling and connectivity to system programming and user training programs. In the end, we’ll provide a system that meets your current needs and is prepared to evolve with your business demands.
To get in touch with your local partner for business phone systems in Arizona, contact us here.